Privacy Statement SMART4Solutions App


In this privacy statement you read everything about the way your personal data is collected and how it is handled by SMART4Solutions. This explains where your data is stored and for which purposes your data is stored.
In addition, you will also find all your rights with regard to your data and how you can make use of these rights. The privacy statement will sometimes be changed by, for example, legislative changes. It is therefore advisable to periodically consult this statement.
As you will notice on this website, there are situations in which your data are requested and stored by our organization. It is therefore good that you know what is being done and how you can indicate your wishes about your data.
This statement is about this.
If you are uncomfortable about the use of your data by SMART4Solutions, please feel free to contact us!

Contact details

Europalaan 30
5232BC ’s-Hertogenbosch
The Netherlands

Tel: +31 85 400 80 80

Mail security
Mail in general:

Your data and the goal

For a number of purposes, your personal data is collected by SMART4Solutions. Which ones are and what they are used for, we explain below.

Information provided by you

SMART4Solutions can process personal data of you because you use our services and / or because you fill in your data voluntarily when you fill out a form within this application. We process the following data:

– Your first and last name (name)
– Your email address
– The company name for whom you work

The page within the application where you provide this information explicitly clarifies the purpose for which you voluntarily provide your personal details. Your data will only be used for that purpose and not for anything else.

User and login

The application has a public and closed area. The closed area offers additional functionalities and is only accessible when you register as a user of the application. To this end, in addition to previous personal data, we also record your password in encrypted form. Your password must be a strong password.

Usage data of this application

When you use this application we also process the following usage data:
Date and time when you opened this application, with which browser type and version you opened this application, the internet address of your computer with which you visited this application and which pages you have viewed within this application. The internet address is not linked to your personal data. This data is therefore anonymized and stored in our server log files. Due to the anonymity of this data, they are formally excluded from the rules of the GPDR.

We only use this information for managing this application and do not use this information for anything else. What do we mean by that?
We primarily require prior information to be able to present you with the information you request within the application. Either for the application to work properly. We also use this data to further optimize the application and to check whether the application’s technology is working properly.
In addition, we keep this information in case we are the victim of a cyber-attack or if a different type of offense has been committed. Additional research from previous server logs is then required (whether or not legally).

The anonymous data of the server logs are stored separately from all personal data provided by you.

Storage period

Your data will be kept by SMART4Solutions for a longer period of time, but never longer than is necessary for carrying out activities, unless we have to keep your data for longer because of a statutory regulation.

Your data will not be stored for more than one year if we have not entered into a contract with you to use your data for longer.

As a registered user of the application with which you have access to the closed area, we will store your data for a maximum of 2 years after registration or as much later as after your last successful login attempt. After 2 years we will anonymize your data so that it can no longer be personified. Your user account will therefore also be inaccessible to you.


SMART4Solutions uses only functional and technical cookies (Oracle Apex) that do not infringe your privacy. We do not use analytical or tracking cookies within the application.

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical and functional operation of the application and your ease of use. They ensure that the application works properly and remember, for example, your preferred settings. We can also optimize our website with this.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.


SMART4Solutions takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We will soon also be ISO27001 certified.

If you feel that your data is not properly secured or there are indications of abuse, please contact our Security Officer.

SMART4Solutions has taken the following measures to protect your personal data:

* No physical copies of your personal data will be made.
* SMART4Solutions has no local network and therefore no local storage within its organization and therefore works entirely in the cloud. The secure database of the application is housed within secure online facilities with arranged rights.
* TLS (formerly SSL) We send your data via a secure internet connection. You can see this at the address bar ‘https’ and the padlock in the address bar.
* All your personal data is stored encrypted in the database of the application.
* The personal data managed by SMART4Solutions can only be accessed via software from the database and protected by a password and where possible with two-step verification. With this two-step verification, a code is generated from the software and sent to employees of SMART4Solutions. This code must be used during the login process.
* The devices that open your data are each also locked with a password and / or fingerprint. The number of devices that have access to your data is limited to only the necessary devices.
* All devices that then open your data are each encrypted again.
* Appropriate security software such as a virus scanner and recognition of a firewall is installed on all devices.


Right of inspection

You have the right to request your data at all times that are recorded and stored at SMART4Solutions. You do this by sending an e-mail or by calling SMART4Solutions. You will then receive an overview of your data.

Right to rectification

Are your data not correct? Or have your data changed? You have the right to have this rectified by our organization or – where possible – to adjust yourself in the application.

Right of transfer

Although we record very few data that are in principle relevant in terms of transfer to third parties, you are entitled to transfer them. So if you need the data stored in SMART4Solutions and you want to transfer this information to another party or service, then you have the right to transfer. SMART4Solutions must transfer all your data to the other party.

Right to erase data

Do you no longer want your data to be stored with SMART4Solutions?
Then you have the right to have your data deleted.

Right to submit a complaint

You have the right to file a complaint with the local authority personal data of your country if you think that SMART4Solutions does not handle your data correctly.

Right to stop data use (objection)

Do you not want SMART4Solutions to use your data?
Then you have the right to stop using your personal data.

Exercising rights

The use of these rights can be done via with the sending of a copy of the ID-proof whereby the passport photo, the numbers at the bottom of the passport, ID-proof number and your social security number are unreadable. The aim is to respond within a week.


SMART4Solutions processes personal data on the basis of generally justified interests, namely a commercial and growth interest. Consider, for example, the provision of services or products from SMART4Solutions via e-mail.

Your data will only be used for the purposes stated and will never be sold to third parties. The information that is mandatory to provide is the minimum required data for the provision of the services or products described with the purpose for which we collect your data. We therefore comply with data minimization.
If it is necessary to share data that you have shared with SMART4Solutions with others than the parties mentioned above (for example, to offer a service), your permission will first be requested. You will never be confronted with surprises about that.

SMART4Solutions reserves the right to disclose the data when legally required or when SMART4Solutions deems this justified to comply with a legal request / process or to protect the rights, property or security of SMART4Solutions.

In doing so, we always try to respect your right to privacy as much as possible.
Do you still have questions? Feel free to contact us via the contact details of our organization.